Frequently Asked Questions


Returns & exchanges


Product & Stock




01. If I am in New Zealand, how much does delivery cost and how long does it take?

Orders that our under $100 will be charged a flat rate fee of $9.95 and orders over $100 will be FREE. Your order will take between 3 – 5 business days from the time we dispatch your order. Rural and remote areas may take longer (5 – 7 days). You will receive a confirmation email as soon as your order leaves our warehouse. Please note your order may take longer to deliver during the sale period.

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02. Do you ship to a PO Box address?

Unfortunately we do not deliver to PO BOX addresses or parcel lockers at this time

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03. How do I track my order?

You can check the status of your order by calling 13 23 45 and providing your shipping number.
The shipping number is located on the shipping confirmation email sent to you. Having trouble? Contact Us

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04. Can I return my online purchase?

Yes, only if it is an exchange. You must exchange any goods within 14 days of your initial purchase. Please choose carefully.
Refer to our Returns policy here

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05. Can I make a change to an existing order?

Unfortunately we are unable to make any amendments to any online orders after your order is placed. Amendments may include but are not limited to:

  • Change in delivery address
  • Changes to colours and sizes
  • Adding or removing items
  • Applying discounts/voucher codes
  • Full order cancellations

Please ensure all details provided are full and correct at the time of order placement. Please refer to our Returns policy here.

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06. What if my goods are lost in transit or damaged?

If goods are lost or damaged in transit, please Contact Us within 7 working days of placing your order so we can investigate.

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07. What if I am sent the wrong item?

In this instance please Contact Us with your order number and the name/product code of the item you were supposed to receive. 
Please return the item to us by following the procedure on our Returns section, and we will do our best to resolve this for you.

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08. What if I am sent a faulty item?

Our quality control team inspect all orders to ensure the goods you receive meet our quality standards. However, if you do receive a faulty or damaged item/s please Contact Us to arrange a free replacement delivery. Politix will accept the return of faulty goods within 14 days of receipt.
Please refer to our Returns policy here

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09. Can I cancel my order?

No, unfortunately we cannot cancel orders that have already been placed. Please refer to our Returns policy here

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10. How do I exchange if I placed an international order?

Simply Contact Us within 14 days of purchase to arrange an International exchange.

Please note that exchange postage costs are at your own expense. Goods are your responsibility until they reach our warehouse, so make sure it’s packed properly and obtain a tracking ID when posting.

Please address any exchanges to:
Chadstone Centre
Chadstone VIC 3148

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11. How do I order online?

1. Browse the website for items that are of interest to you, and then follow the below process and functionalities.

2. Selecting items
Select the size, quantity and colour of the item and add to bag.

3. Your shopping bag
You can update your item quantity by changing the numbers in the quantity section and click on “update your bag”. If you are not happy with the item selected, simply click on “edit” or “remove” to update your order.

4. Checkout
Once you are happy with your order, click on CHECKOUT, then enter your details in the following sections

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12. How can I pay for my online purchase?

We accept the following methods of payment VISA, MASTERCARD and DINERS.

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13. Can I redeem a Gift Voucher online?

Unfortunately at this stage we are not able to redeem gift vouchers online.

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14. Who do I contact if I have trouble placing an order online?

We are here to help. Please Contact Us on 1800 POLITIX and we will assist you with any issues you may have.

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15. I have seen something I want in your store, but can't find it online.

We are here to help. Please Contact Us and we will do our best to get you sorted.

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16. The item I am interested in has sold out online, could it still be available in one of your stores?

Yes, the item may still be available. Contact Us and we will endeavor to find the item for you.

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17. How do I know what size I am?

If you are unsure about which size you are, refer to our Sizing Chart or Contact Us.

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