Returns Policy

Our Policy

Our change of mind policy

Get the right items, kick back, and enjoy your purchase. At POLITIX, we’re happy to help you return in-store or online purchases for a credit note or refund, within the change of mind timeframes listed below:

Purchase Return Timeframes Where to Return Exchange Credit Note Refund
In Store Purchase 14 days from date of purchase In-Store ONLY (excluding David Jones)
Online Purchase (New Zealand Only) 14 days from date order was received  By Post X
Online Purchase (New Zealand Only) 14 days from date order was received In-Store (excluding David Jones)

Items returned for change of mind within the above timeframes can be returned for an exchange*, credit note or refund subject to the following conditions:

  • Exchanges can only be processed at a Politix standalone store (excluding David Jones)
  • The merchandise is unworn, unwashed, unused and in its original condition with all tags intact;
  • Items purchased at DAVID JONES are subject to their respective return policies and procedures.

For hygiene reasons, there are no returns or exchanges on the purchase of underwear or swimwear if you have simply changed your mind.

Consumer Guarantees

We make every effort, from concept to coat hanger, to ensure every POLITIX garment meets our high standards.

If you encounter an unusual problem with your product, we’re here to help. Our Change of Mind Policy does not affect your rights under New Zealand Consumer Law and you have consumer guarantees that cannot be limited by us.

Further information is available at:
https://www.consumerprotection.govt.nz/general-help/consumer-laws/consumer-guarantees-act/

If your product is not of acceptable quality, is not fit for its purpose or is different from its description or sample, then you may be eligible for a refund, exchange or any drop in value of the product (if you choose to keep it).

If you have purchased a product with a major fault, you have the right to ask for your choice of a replacement or refund. If you purchased a product with a minor fault, we can choose to give you a free repair instead of a replacement or refund.

Merchandise returned under consumer guarantees can be returned within a reasonable timeframe subject to proof of purchase.

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Can I CANCEL OR CHANGE AN ONLINE ORDER?

 

online cancellations & order amendments

Unfortunately we are unable to cancel or make any amendments to any online orders after your order is placed. Amendments may include but are not limited to:

  • Change of delivery address & details
  • Change to colours and size
  • Adding or removing items
  • Applying discounts
  • Full order cancellations

Please ensure all details provided are full and correct at the time of order placement.

 

faulty or damaged items


If you have received a wrong or damaged item contact us ASAP.
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If your item appears to be faulty, we can assess this at any standalone POLITIX store (excluding David Jones). Bring your item along with proof of purchase within a reasonable timeframe.
FIND YOUR NEAREST STORE

How To Return? (online orders only)


You can return your online purchase for an exchange*, credit note or refund within 14 days of the date the order was received. Items must be in original condition (unworn, unwashed, tags intact). There are two ways to return your online purchase:

1. Return at a Politix stand-alone store

Purchases made online can be returned to a Politix store (excluding David Jones) within 14 days of receiving your order. In-store, we can offer you a store credit note, exchange or refund. See our Change of Mind Policy for more info, and remember to bring your original Order confirmation as proof of purchase (print it out or show it on your phone). Find your nearest store here.

Any refund will be processed via the original online payment method. PayPal payments may take up to 7 business days to be processed.

2. Return By Post (online purchases only)

Online purchases can also be returned By Post for an online credit note or refund, within 14 days of receiving your order. Please note we are unable to accept NZ online exchanges By Post.

Please note for:

Return Postage - You’re responsible for return postage costs and for the item/s until it reaches us. Make sure the return parcel is securely packaged with both the sender's address and POLITIX online return address clearly displayed on the outside of the parcel. We recommend using a trackable postage service as POLITIX will not be liable for any return parcels lost in transit.

Credit Notes - Online purchases returned By Post will receive an ONLINE store credit. Credit notes are valid for 3 years. Online purchases returned to stores will receive a STORE credit note.

Refunds - If a refund is requested for the return of your online order, it will be processed via the original online payment method. Any promo codes used will not be credited or refunded.

Exchanges - Can only be accepted at a Politix standalone store (excluding David Jones).

How To Return? (IN-STORE PURCHASE)


Purchases made at a Politix store can be returned to a Politix store (excluding David Jones) within 14 days of purchase for an exchange, store credit note or refund. Items must be in original condition (unworn, unwashed, tags intact). See our Change of Mind policy for more info, and remember to bring along your proof of purchase.

Returns By Post are not available for in-store purchases. Instead, find your nearest POLITIX store here.

David Jones
Items purchased at David Jones are subject to their respective return policies and procedures.

 

IN-STORE LAY-BYS


POLITIX layby terms require a non-refundable 20% deposit and full payment within 2 months of entering into the layby agreement.

If you need to return a layby before full payment is made (within 2 months of entering into the layby agreement), you will forfeit the non-refundable 20% layby deposit. Please note laybys can only be made in-store.

 

IN-STORE GIFT VOUCHERS


Politix Gift Vouchers are valid for 3 years from the date of issue. Please note Gift Vouchers can only be used in standalone Politix stores (cannot be redeemed in David Jones or Online).

Take care of the original Gift Voucher, as they cannot be reissued and only the original Gift Voucher will be accepted. POLITIX disclaims all responsibility for damaged, lost or stolen Gift Vouchers, which cannot be replaced. Afterpay cannot be used as a form of payment to purchase gift vouchers. 

Need help with size, fit and exchanges?

Our online service is not just powered by bots - we're real people who style your for the best fit and sharpest look for any occasion. For any assistance, it's easy to contact us:

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