Returns Policy

1. OUR CHANGE OF MIND POLICY

We want to give you a hassle-free way to get the correct items so you can kick back and enjoy your purchases.

At POLITIX, we are happy to offer you a refund, exchange or credit note for change of mind on most full price and reduced merchandise. The following change of mind timeframes apply:

  • In-store: 14 days from date of purchase
  • Online (New Zealand): 14 days from date of delivery

Subject to the Consumer Guarantees outlined below, merchandise returned for change of mind within the above timeframes can be returned for an exchange, credit note or refund subject to the following conditions:

  • Proof of purchase is accompanied with the returned merchandise;
  • The merchandise is unworn, unwashed, unused and in its original condition with all tags intact;
  • Refunds are not given for incorrect size choice or change of mind; please choose carefully;
  • Items purchased in DAVID JONES are subject to their respective return policies and procedures.

EXCEPTIONS TO OUR CHANGE OF MIND POLICY

Our change of mind policy does not apply to the following merchandise:

  • POLITIX underwear and swimwear

For hygiene reasons, there are no returns or exchanges on the purchase of POLITIX underwear, swimwear or gift cards unless the goods are of unacceptable quality, not fit for purpose, or incorrectly described. 

2. CONSUMER GUARANTEES

We make every effort, from concept to coat hanger, to ensure that every POLITIX garment meets our high standards.

Our Change of Mind Policy does not affect your rights under the New Zealand Consumer Law and you have consumer guarantees that cannot be limited by us.  If your product is not of acceptable quality, is not fit for its purpose or is different from its description or sample, then you may be eligible for a refund, exchange or any drop in value of the product (if you choose to keep it).

If you have purchased a product with a major fault, you have the right to ask for your choice of a replacement or refund replacement. If you purchased a product with a minor fault, we can choose to give you a free repair instead of a replacement or refund. Further information is available at https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund

Merchandise returned under consumer guarantees can be returned within a reasonable timeframe subject to proof of purchase.

If you encounter an unusual problem with your product, we’re here to help:
1. Visit us 
Or
2. Contact Us

3. ONLINE CANCELLATIONS AND ORDER AMENDMENTS

Unfortunately we are unable to cancel or make any amendments to any online orders after your order is placed. Amendments may include but are not limited to:

  • Change of delivery address and detail
  • Change to colours and size
  • Adding or removing items
  • Applying discounts
  • Full order cancellations

Please ensure all details provided are full and correct at the time of order placement.

4. HOW TO RETURN YOUR PURCHASE?

Online purchase

You can return your purchase in TWO EASY WAYS:

1. In-store

You can bring your item and proof of purchase to any of our Politix retail stores (excluding David Jones). Find your nearest store here. We can offer an exchange, in store credit or refund for purchases made online.

2. Post Office

Take your parcel to any post office and return it using a trackable service. Costs will vary depending on your location and the weight of your parcel.

Please address any exchanges to:
POLITIX Online
PO BOX 9679
Newmarket 1149

Please note, we don't offer exchanges for purchases made online.

All return postage costs for returning an online purchase are at your own expense. If you are returning a faulty, damaged or incorrectly described item, POLITIX will refund all associated return packaging and postage costs.

Goods are your responsibility until the reach us, so make sure it's packaged securely and obtain tracking information when posting.

In-store purchases

You can bring your item and proof of purchase to any of our POLITIX retail stores (excluding DAVID JONES). Find your nearest store here.

POLITIX items purchased in DAVID JONES stores are subject to their returns policies and procedures.

PayPal purchases

If paying via Paypal we are happy to offer you a refund or credit note for purchases made online. Please note we cannot offer a refund with purchases made via Paypal when returning to a POLITIX store. 

5. YOU NEED HELP WITH SIZE, FIT AND EXCHANGES.

Our online service is not just powered by bots – we’re real people who style you for the best fit and sharpest look for any occasion.

For any assistance, it’s easy to contact us

  • Call us within New Zealand on 0800 POLITIX (0800 765 484)
  • Call us from outside New Zealand on +61 3 9826 2922 (Monday to Friday, 9am - 5pm AEDT).
  • Chat to us via Live Chat on our website.
  • Contact us