1. OUR CHANGE OF MIND POLICY
We want to give you a hassle-free way to get the correct items so you can kick back and enjoy your purchases.
At POLITIX, we are happy to offer you an exchange or credit note for change of mind on most full price and reduced merchandise. The following change of mind timeframes apply:
- In-store: 14 days from date of purchase
- Online (New Zealand): 14 days from date of delivery
Subject to the Consumer Guarantees outlined below, merchandise returned for change of mind within the above timeframes can be returned for an exchange or credit note subject to the following conditions:
- Proof of purchase is accompanied with the returned merchandise;
- The merchandise is unworn, unwashed, unused and in its original condition with all tags intact;
- Refunds are not given for incorrect size choice or change of mind; please choose carefully;
- Items purchased in DAVID JONES are subject to their respective return policies and procedures.
EXCEPTIONS TO OUR CHANGE OF MIND POLICY
Our change of mind policy does not apply to the following merchandise:
- POLITIX underwear and swimwear
Due to hygiene reasons, POLITIX underwear and swimwear are unable to be returned for change of mind.
2. CONSUMER GUARANTEES
We make every effort, from concept to coat hanger, to ensure that every POLITIX garment meets our high standards.
Our Change of Mind Policy does not affect your rights under the New Zealand Consumer Law and you have consumer guarantees that cannot be limited by us. If your product is not of acceptable quality, is not fit for its purpose or is different from its description or sample, then you may be eligible for a refund, exchange or any drop in value of the product (if you choose to keep it).
If you have purchased a product with a major fault, you have the right to ask for your choice of a replacement or refund replacement. If you purchased a product with a minor fault, we can choose to give you a free repair instead of a replacement or refund. Further information is available at https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund.
Merchandise returned under consumer guarantees can be returned within a reasonable timeframe subject to proof of purchase.
3. HOW TO RETURN YOUR PURCHASE?
You can return your purchase in THREE EASY WAYS:
You can bring your item and proof of purchase to any of our Politix retail stores (excluding David Jones). Find your nearest store here.
2. Post Office
Take your parcel to any post office and return it using a trackable service. Costs will vary depending on your location and the weight of your parcel.
Please address any exchanges to:
PO BOX 9679
You can bring your item and proof of purchase to any of our POLITIX retail stores (excluding DAVID JONES). Find your nearest store here.
POLITIX items purchased in DAVID JONES stores are subject to their returns policies and procedures.
We can exchange or offer a credit note for any purchases made with PayPal. Simply contact us within 14 days to arrange your return.
Please note that all return postage costs for change of mind and exchanges are at your own expense. If you are returning or exchanging a faulty, damanged or incorrectly described item, POLITIX will refund all associated return packaging and postage costs.
Goods are your responsibility until they reach us, so make sure it's packaged securely and obtain tracking information when posting.
4. YOU CAN'T DECIDE WHAT TO EXCHANGE YOUR ITEM FOR?
- If purchased online – we can issue an online credit note.
- If purchased in store – we can issue a store credit note.
Please note that credit notes are not transferable between store and online
5. YOU NEED HELP WITH SIZE, FIT AND EXCHANGES.
Our online service is not just powered by bots – we’re real people who style you for the best fit and sharpest look for any occasion.
For any assistance, it’s easy to contact us:
- Call us within New Zealand on 0800 POLITIX (0800 765 484)
- Call us from outside New Zealand on +61 3 9826 2922 (Monday to Friday, 9am - 5pm AEDT).
- Chat to us via Live Chat on our website.
- Contact us