Our change of mind policy
Get the right items, kick back, and enjoy your purchase. At POLITIX, we’re happy to help you return in-store or online purchases for a credit note or refund, within the change of mind timeframes listed below:
|Purchase||Return Timeframes||Where to Return||Exchange||Credit Note||Refund|
|In Store Purchase||14 days from date of purchase||In-Store ONLY (excluding David Jones)|
|Online Purchase (New Zealand Only)||14 days from date order was received||By Post||X|
|Online Purchase (New Zealand Only)||14 days from date order was received||In-Store (excluding David Jones)|
Items returned for change of mind within the above timeframes can be returned for an exchange*, credit note or refund subject to the following conditions:
- Exchanges can only be processed at a Politix standalone store (excluding David Jones)
- The merchandise is unworn, unwashed, unused and in its original condition with all tags intact;
- Items purchased at DAVID JONES are subject to their respective return policies and procedures.
For hygiene reasons, there are no returns or exchanges on the purchase of underwear or swimwear if you have simply changed your mind.
Can I CANCEL OR CHANGE AN ONLINE ORDER?
online cancellations & order amendments
Unfortunately we are unable to cancel or make any amendments to any online orders after your order is placed. Amendments may include but are not limited to:
- Change of delivery address & details
- Change to colours and size
- Adding or removing items
- Applying discounts
- Full order cancellations
Please ensure all details provided are full and correct at the time of order placement.
faulty or damaged items
How To Return? (online orders only)
You can return your online purchase for an exchange*, credit note or refund within 14 days of the date the order was received. Items must be in original condition (unworn, unwashed, tags intact). There are two ways to return your online purchase:
1. Return at a Politix stand-alone store
Purchases made online can be returned to a Politix store (excluding David Jones) within 14 days of receiving your order. In-store, we can offer you a store credit note, exchange or refund. See our Change of Mind Policy for more info, and remember to bring your original Order confirmation as proof of purchase (print it out or show it on your phone). Find your nearest store here.
Any refund will be processed via the original online payment method. PayPal payments may take up to 7 business days to be processed.
2. Return By Post (online purchases only)
Online purchases can also be returned By Post for an online credit note or refund, within 14 days of receiving your order. Please note we are unable to accept NZ online exchanges By Post.
Please note for:
Return Postage - You’re responsible for return postage costs and for the item/s until it reaches us. Make sure the return parcel is securely packaged with both the sender's address and POLITIX online return address clearly displayed on the outside of the parcel. We recommend using a trackable postage service as POLITIX will not be liable for any return parcels lost in transit.
Credit Notes - Online purchases returned By Post will receive an ONLINE store credit. Credit notes are valid for 3 years. Online purchases returned to stores will receive a STORE credit note.
Refunds - If a refund is requested for the return of your online order, it will be processed via the original online payment method. Any promo codes used will not be credited or refunded.
Exchanges - Can only be accepted at a Politix standalone store (excluding David Jones).